General Privacy Information

Privacy Definitions

To ensure clarity, the following terms are defined as they are used in this policy.

‘Personal Data’ means any information that identifies or relates to an individual.

‘Processing’ refers to any operation performed on personal data, including collection, storage, and use.

‘User’ means anyone accessing or using DirectorSkillHub’s services.

‘Service’ encompasses all offerings provided by DirectorSkillHub.

‘Cookies’ are small data files stored on devices to improve user experience and analyze website usage.

Purposes of Data Processing

Personal data is processed to facilitate various functions necessary for delivering quality executive training:

• Provide and personalise training programs and coaching.
• Manage user accounts and customer support.
• Process payments and billing.
• Conduct quality assurance and training improvement.
• Send updates, promotions, and event invitations.
• Ensure compliance with legal and regulatory obligations.
• Prevent fraudulent activities and secure our services.
• Analyze usage trends to enhance platform features.

Legal Basis for Processing

Data processing is grounded on legitimate bases including:

• Contractual necessity to provide training services.
• User consent for marketing communications.
• Compliance with legal obligations in Singapore.
• Legitimate interests in improving our platform and preventing abuse.

Data Protection and User Rights

DirectorSkillHub adheres to data protection principles aligned with global standards to protect your rights.

• Right of access to personal data held.
• Right to correct any inaccurate or incomplete information.
• Right to request deletion of data in certain circumstances.
• Right to object to or restrict processing.
• Right to data portability where applicable.
• Right to withdraw consent at any time without affecting service provision.

Cookies Policy

Our website uses cookies to improve functionality and user experience.

Cookies may include necessary, preference, analytics, and marketing types.

We categorize cookies to provide transparency and control over their use.

Users can manage cookie settings via browser controls or our cookie preferences tool.

Learn more about our cookie practices here.

Data Sharing and Disclosure

We share your personal data only with trusted partners under strict confidentiality agreements:

• Training facilitators and coaches engaged by DirectorSkillHub.
• Payment processors for transaction handling.
• IT and cloud service providers maintaining platform operations.
• Regulatory authorities when required by law.
• Authorized marketing collaborators with user consent.
• Business partners for collaborative program offerings.

International Data Transfers

Where necessary, personal data may be transferred to countries outside Singapore that ensure adequate protection levels.

Such transfers are protected through contractual safeguards and compliance with data protection standards.

Data Retention

We retain personal data only as long as needed for training purposes and legal obligations.

User account data is retained for the duration of active membership plus a reasonable period after to handle requests.

Communication records are kept for customer service and compliance.

System logs are retained as per security policies to monitor and secure our services.

Upon request or expiration of retention periods, data is securely deleted or anonymized.

Data Security Measures

DirectorSkillHub implements multiple security layers to safeguard your personal data from unauthorized access, alteration, or disclosure.

• Encryption of sensitive data in transit and at rest.
• Regular security audits and staff training on data protection best practices.
• Regular security audits and continuous monitoring ensure our systems stay protected against emerging threats.

Your Data Rights

At DirectorSkillHub, we respect your privacy and uphold your rights regarding your personal data collected through our executive training and business coaching programs.

• Right to access your personal data we hold.
• Right to correct any inaccurate or incomplete information.
• Right to request deletion of your data, subject to legal obligations.
• Right to restrict processing where applicable.
• Right to data portability to transfer your information securely.
• Right to object to data use for direct marketing purposes.
• Right to withdraw consent at any time without affecting processing fairness.
• Right to lodge a complaint with Singapore data protection authorities if you believe your rights have been infringed.

Making a Rights Request

To exercise any of your data privacy rights, please contact us via email or post, providing sufficient information to identify you and specify the nature of your request. DirectorSkillHub will verify your identity to protect your information.

[email protected]

We aim to respond to rights requests within 30 days from receipt, providing updates if further time is required due to complexity.